Statement of Assumed Risk - Please ensure all members of your party (or their guardians in the case of under 18s) have read the following:-
The use of kayaks, canoes, paddleboards and other water craft come with inherent dangers that are beyond the control of TheCanoeMan/Activ-8 Adventure/Norfolk Broads Tourist Information and Activity Centre (The Provider) and its employees. Dangers include, but are not limited to capsize or falling from a water craft, changeable weather conditions and water levels, pollution and waterborne pathogens, submerged objects and other river users. Risks involved from participation in activities organised by or through The Provider include injury, illness, damage to or loss of property or even fatality.
To minimise these risks we have evolved a "safe system of work"
Swimming abilityAll participants taking part in water activities are equipped with buoyancy aids; therefore an inability to swim will not exclude you from taking part. However we do ask that you have a certain level of water confidence relevant to the activity in which you are participating. If you have any concerns about this please discuss it with our staff prior to booking.
Your ResponsibilitiesBookings are accepted on the understanding that The Provider's safety regulations are observed by all participants.It is the responsibility of the individual who makes an activity booking to ensure that all details are correct. Particular note should be made to contact details and activity dates and times. The Provider cannot be held liable for participants missing an activity due to incorrect booking details. If an error is noticed in a booking please contact The Provider as soon as the mistake is noticed in order that it be rectified. It is the responsibility of the person making the booking to ensure that all members of their party have fully read, understood and agree to these terms and conditions. You must also ensure that you have disclosed all relevant information relating to the individuals within your party, in particular with regards to any health conditions which may be relevant to the activity being undertaken.If booking a self-guided activity (hire) on behalf of a group we ask you to consider whether your group/club or you as the organiser has any liability in the event of an accident or fatality. If so you may wish to consider allowing us to provide you with a guide/instructor at which point the liability becomes ours.Unless otherwise stated, there is no minimum age for our activities however if your child is below 4 years old you must contact the office prior to booking to ensure appropriately sized safety equipment is available.
Guided ActivitiesWhen booking a place on a guided activity you are reserving a place on that activity and not the exclusive use of a water craft. Although we endeavour to keep participants together with others from within their party, on occasions it may be necessary split groups or for groups to share a boat with other participants.
Cancellations/RefundsAll deposits are non-refundable. Refunds for cancellations will be made as follows:-
If your booking for a craft falls outside our guidelines for that craft (as stated on the website)I.e. you are heavier than recommended, your child is younger than recommended, you have more people in the boat than recommended etc.We will do our best to resolve the problem but if we are unable to and you have to cancel your booking within 72 hours of the planned activity NO refunds will be made.Under certain circumstances the management reserves the right to offer a full or partial refund if they believe the circumstances justify it.We reserve the right to alter or cancel any activity and will endeavour to give the participants as much notice as possible. In the instance of The provider cancelling your activity you will be offered an alternative or a full refund. Where your activity had been paid for using a gift voucher the gift voucher will be revalidated.
CoronavirusIf the Government issues guidance that precludes the running of our activities, we will offer the opportunity to rearrange for a later date or alternatively issue a gift vouchers to the full value of the activity. In this event, please contact us to make arrangements. No refunds will be given.
Loss or Damage or EquipmentParticipants are responsible for the care and return in good condition, as determined by the The Provider, of any equipment made available to them. Participants are liable for any costs incurred by The Provider due to equipment being returned dirty or damaged, or equipment lost or stolen whilst in their possession. The Provider is to be notified as soon as practicable of any loss or damage.
Fishing Boat Hire Fuel PolicyFishing boats with outboard motors are supplied with a full tank of fuel, enough for approximately 2 hours of continuous motoring. At the time of booking customers have the option to purchase an additional 5 litre can of fuel, the cost of which will be reimbursed if returned unopened and unused. Customers who run out of fuel and require recovery will be liable for a £40 recovery fee.
Gift VouchersAll gift vouchers non refundable and can only be exchanged for activities provided by TheCanoeMan. They cannot be redeemed against items for sale either on-line or in our shop. Original gift voucher must be presented at the time of booking/payment and must be used within the expiry date. At our discretion the expiry date maybe extended for a further year but will incur an administration charge of £10 or 15% of the value of the voucher(whichever is the greater).Gift vouchers cannot be used in conjunction with any other offer/promotion.
LiabilityThe provider is not under any liability whatsoever in respect to the loss of or damage to personal property of participants, supporters, observers or by-standers where the loss or damage is not as a direct result of the negligence of The Provider.
Data Protection Act 1998The information you supply to us will only be used to process your booking and for our mailing list. If you DO NOT wish to be placed on our mailing list please advise our office staff.
PhotographyWe occasionally take photographs which may be used in future articles or advertising material, both online and in non-digital formats. If you DO NOT wish to photographed, please inform a member of staff.